Support

Get in touch

For a question, a bug or an idea, email support@oxygon.app. You can also send feedback from any screen in the app.

Frequently asked

• Does Oxygon need an internet connection? The calculators work offline, and a recording continues if the signal drops. A connection is used when you scan a barcode, load the forecast, open a 3D replay of the map, publish a live link, use Community, or share to Strava. Signing in backs your data up and syncs it.
• Do I need an account? No. Recording, fuelling and the calculators work signed out. An account is how you sync between devices and how Community works. There is no password. Enter your email and we send a 6-digit code.
• What gets synced if I sign in? Your plans, the activities you record, saved products, settings, and the Community profile and posts you choose to share.
• How does a live link work? During an activity you can share a link. Anyone with that link can follow your position, pace and heart rate in a browser. On the web app they also see the route so far. On iPhone that route is coming in 1.3.11. They do not need an account. Stop sharing by ending the activity, and don't send the link to anyone who should not see it.
• How do I delete my account? Settings → Delete Account. That removes the account and everything synced with it. Plans and activities already on the phone stay on the phone until you delete the app. Deleting the account does not cancel a subscription. Cancel that in the store. Details are on the delete-account page.
• Is my data shared with anyone? We don't sell it, and there are no ads. A live link is visible to anyone you give it to. If you share an activity to Strava, that activity goes to your Strava account. Community posts are visible to your followers. The Privacy Policy is the full list.
• Changelog. What changed, from the first release to this week, is on the changelog.